Refund policy

Refund & Return Policy

Effective Date: August 19, 2026

Thank you for shopping with Tennessee Gal Scoops!

Because our products are mystery items and are prepared specifically for each order, all sales are final.

No Returns or Exchanges

We do not accept returns or exchanges for items ordered through Tennessee Gal Scoops.

Customers may not return an item simply because they changed their mind, no longer want the item, or do not like a particular item received in a mystery scoop or mystery bag.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect item, please contact Tennessee Gal Scoops as soon as possible.

Please provide:

Your name

Order number

Description of the problem

Clear photographs of the damaged item and/or package when applicable

We will review the issue and determine an appropriate resolution.

Missing Items

If you believe an item is missing from your order, contact us with your order number and a description of the missing item so we can review the order.

Refunds

Refunds are not provided for buyer's remorse, changes of mind, or dissatisfaction with a mystery item.

If Tennessee Gal Scoops determines that a refund is appropriate because of a verified damaged or incorrect order, the refund will be issued to the original payment method when applicable.

Shipping Damage

If your package arrives damaged, please keep the packaging and take photographs of the package and damaged contents. This information may be needed to investigate the issue with the shipping carrier.

Contact Us

For questions regarding this Refund & Return Policy, contact:

Tennessee Gal Scoops

Jennifer Branch, Owner

Phone: 865-640-4276

Email: tennesseegalscoops@gmail.com

Tennessee Gal Scoops reserves the right to update this policy when necessary. Any changes will be posted on this page.