Shipping policy
Shipping Policy
Effective Date: August 19, 2026
Thank you for choosing Tennessee Gal Scoops!
Order Processing
Orders are prepared and processed after the order has been received and payment has been successfully processed.
Processing times may vary depending on order volume, product availability, holidays, and other circumstances.
If there is an unexpected delay with your order, Tennessee Gal Scoops will make reasonable efforts to communicate with you.
Shipping Charges
Shipping charges are additional to the product price unless otherwise stated at the time of purchase.
The applicable shipping cost will be shown during checkout before your order is completed.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Tennessee Gal Scoops is not responsible for packages that are delayed, returned, or delivered to an incorrect address because incorrect or incomplete shipping information was provided by the customer.
Tracking
When tracking information is available, it will be provided to the customer through the order/shipping notification.
Once a package has been handed over to the shipping carrier, delivery times are controlled by the carrier and may be affected by weather, holidays, high shipping volume, or other circumstances outside of Tennessee Gal Scoops' control.
Lost, Stolen, or Delayed Packages
Tennessee Gal Scoops is not responsible for delays caused by the shipping carrier.
If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors, and the delivery location and contact the shipping carrier when appropriate.
If your package arrives damaged, please contact Tennessee Gal Scoops and provide photographs of the package and damaged contents.
International Shipping
Unless specifically stated otherwise at checkout, Tennessee Gal Scoops currently focuses on shipping orders within the United States.
Contact Information
Tennessee Gal Scoops
Jennifer Branch, Owner
Phone: 865-640-4276
Email: tennesseegalscoops@gmail.com
For questions about an order, shipping, or our policies, please contact us using the information above.